The Superior Court of Arizona in Maricopa County, one of the largest general jurisdiction Court systems in the nation, seeks enthusiastic college students to serve 675 hours from September 1, 2020 through April 30, 2021 for a total of eight months. Other eight-month sessions may open throughout the year, based on availability. Students will participate in an AmeriCorps program, as a Providing Access to Court Services (PACS) Member in the Law Library Resource Center. AmeriCorps PACS Members will be critical to the informational and navigational operations of the Court, as well as the Customer Service and Protective Order areas. The Superior Court is committed to providing access to justice for all people in the community. This position performs customer service functions, having contact with members of the public who need help with court services, which is crucial to promoting access to the Court.
Primary Duties of the Position:
- Provides direct customer service to litigants in various situations within a self-service environment
- Handles a variety of requests, inquiries, and complaints from litigants and the general public
- Attends and participates in training and evaluation
- Assists court customers with finding needed services or locations
- Becomes knowledgeable about various community resources and provides information to customers as necessary
- Tracks services using computer software
Citizenship Training and Responsibilities: As an AmeriCorps Member, all PACS Members must participate in AmeriCorps training and events as required by the Arizona Governor’s Office of Youth, Faith, and Family, as well as well as participate in any identified community service activity.
Program Benefits: During the term of service, Members will receive a monthly living stipend of $400.00 for each of the 8 months they serve. Upon completion of service, Members are eligible to receive an education award in the amount of $2,321.00.
Downtown Phoenix - 101 West Jefferson Street, Phoenix, Arizona 85003
Northeast Phoenix - 18380 North 40th Street, Phoenix, Arizona 85032
Northwest Surprise - 14264 West Tierra Lane, Surprise, Arizona 85374
Mesa - 222 East Javelina Avenue, Mesa, Arizona 85210
Service Schedule: PACS/AmeriCorps Members must complete their assigned hours over the course of their service term. This is a year commitment. Service hours can only be completed between 8 am and 5 pm Monday through Friday. Occasionally, and upon request, there might be an opportunity for service hours after hours or on weekends. Hours worked per week and schedule will vary depending on the Member’s school schedule.
This position is not covered by the Judicial Merit Rules or Classified Personnel Rules.
Prohibited Activities: Members may not, while actively providing service, do any of the following: attempt to influence legislation; organize or engage in protests, petitions, boycotts, or strikes; assist, promote, or deter union organizing; impair existing contracts for services or collective bargaining agreements; engage in partisan political activities; participate in, or endorse, events or activities that are likely to include political advocacy; engage in religious instruction or proselytization; provide a direct benefit to a business organized for profit, a labor union, a partisan political organization, or other organizations specified by the CNCS; conduct a voter registration drive; provide abortion services or referrals for receipt of such services; and such other activities as CNCS may prohibit.
Interested applicants should email their résumé to PACSAmeriCorpsProgram@jbazmc.maricopa.gov or apply through MyAmeriCorps.gov (search PACS program). Upon receipt of a résumé or MyAmeriCorps.gov application, applicants will be contacted by the program with further instructions.
Application Deadline: February 1, 2021
Start Date: Members may start as early as September 1, 2020
Department/DivisionAmericorps Member - Law Library Resource Center
- High School Diploma/GED
- Must pass criminal background check.
For AmeriCorps State and National and AmeriCorps NCCC you must be a U.S. citizen, U.S. national or legal permanent resident alien of the United States to be an AmeriCorps member. Must be able to stand for long periods of time.
The Ability to:
- Manage a high-volume and time-critical work environment
- Exhibit excellent interpersonal skills
- Establish effective working relationships with others
- Communicate effectively both orally and in writing
- Plan, organize and maintain work flow
- Work under limited supervision and exercise good judgment
- Perform basic computer skills
- Accurately maintain statistics and records
- Maintain the confidentiality of all parties
The Court is an Equal Opportunity Employer. It is the policy of the Judicial Branch not to discriminate in employment or the provision of services. To arrange for reasonable accommodation under the Americans with Disabilities Act (ADA), please call 602-372-9675.