Administrative Services Bureau

Executive Services and the Administrative Services Bureau (ASB) provides a variety of functions and services which support the entire Juvenile Probation Department, as well as the Juvenile Court. Executive Services includes the office of the Chief Juvenile Probation Officer and his team: Deputy Chiefs Michaella Heslin and Sarah Murillo, Administrative Director Marliza Rivera, and Executive Assistant Christina Barbarisi.

Research and Planning (RAPS)

The Research and Planning Services (RAPS) Division provides data and analysis for a variety of stakeholders, statistical reporting for County and State entities, and survey design and implementation.  In addition, a Quality Assurance Team is available to provide training and assistance with specific data elements to ensure the validity of For questions related to View RAPS published reports.

Community Alternatives and Restoration Services (CAReS)

The Community Alternatives and Restoration Services (CAReS) Team is comprised of an array of services designed to provide alternatives to secure care detention and supportive programs that afford justice involved youth with structured and supervised community service and/or paid victim restitution projects that take into consideration the distinct developmental needs of adolescents who have diversion or court ordered requirements as a means of holding the youth accountable for their behavior.

Electronic Monitoring (EM TEAM)

The EM Team provides electronic monitoring (GPS) equipment and training for youth to provide an additional level of supervision and structure when ordered by the court as an alternative to secure care detention known as JETS. To learn more about Electronic Monitoring you may watch the video below.

Victim Services

The Victim Rights Coordinator contacts every victim of a crime that a juvenile is accused of committing. Usually, this is done by letter, a few days after the report is received from the police. The letter advises victims of scheduled hearings and other developments in their case, such as the juvenile's release from detention or placement in a treatment program.

If the youth is determined to be delinquent, the victim is sent a Verified Victim Statement and notification of the day and time of the youth's next hearing. If the victim wishes to receive restitution, he/she should:

  • Complete the Verified Victim Statement with the signature notarized
  • Attach copies of any receipts from the original purchase or replacement of the damaged items

Once completed, you may submit the Verified Victim Statement and receipts to:
Clerk of the Court
3131 W. Durango
Phoenix, AZ 85009

It is also recommended that the victim attend the hearing. If you did not receive a Verified Victim Statement form in the mail or you need a replacement copy, please contact the Victim Rights Coordinator at 602-506-3437.

The pamphlet "Restitution: a Help Guide" has more details about how to get restitution - and it can be printed.

Victim's Guide to the Juvenile Court process

Additional Victim Information links

Innovations and Communication

The Innovations and Communication Manager provides primary support to the Juvenile Justice Steering Council (JJSC) and helps to guide projects such as process improvement efforts and new program development.  In addition, internal communications for the department are managed through this office when appropriate.

Juvenile Justice Steering Council (JJSC)

The Juvenile Justice Steering Council (JJSC) provides general guidance and support the Juvenile Probation Department by supporting advances in processes and programs.  The council is Co-Chaired by the Juvenile Court Presiding Judge and the Chief Juvenile Probation.  The membership includes representatives of the following juvenile justice stakeholder groups: County Attorney's Office; Public Advocates Office; Juvenile Court Administration; Department of Child Safety; Phoenix Police Department; Mercy Maricopa Integrated Care; Children's Action Alliance;  and the Family Involvement Center.

Professional Standards Unit

The Juvenile Probation Department Professional Standards unit provides pre-employment background screening of job applicants, screening and administration for firearms approval, intern and volunteer screening and assignments, and oversees development and maintenance of Departmental policies.

Safety and Equipment

The Safety and Equipment Unit is responsible for providing equipment and vehicle support as well as safety training including but not limited to Defensive Tactics, First Aid and CPR, Search and Seizure, Radio Communications, and Firearms.

Staff Development Units

The Staff Development Unit coordinates, facilitates and provides a wide array of training courses and programs, including defensive tactics and firearms, for juvenile probation staff, as well as employees from a number of other County departments. Compliance with Judicial Education (COJET) requirements and Departmental training mandates are managed to support professional development.

Marliza Rivera
Administrative Services Director

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