Civil, Tax, and Lower Court of Appeals Internship

Internship Description

The Superior Court of Arizona in Maricopa County, the fourth largest general jurisdiction court system in the nation, seeks enthusiastic interns. Interns help the community by providing access to court services in the Civil, Tax, and Lower Court of Appeals Departments. Interns are critical to the informational and navigational operations of the Superior Court at the Judicial Branch of Arizona in Maricopa Conty. The Superior Court is committed to providing access to justice for all people in the community.

Intern Position Functions

• Under general supervision, provides customer service over the phone and in person.
• Assists at the Customer Service Window.
• Sets hearings for Commissioners and assists with calendar preparation.

This position performs customer service functions, setting hearings, calendar preparation, and having contact with members of the public who need help with court services, which is crucial to promoting access to the Court.

Primary Duties of the Position

• Provide direct customer service to litigants over the phone and in person.
• Handle a variety of requests, inquiries, and complaints from litigants and the public; attend and participate in training and evaluation.
• Assist court customers with finding needed services or locations.
• Provide information to customers as necessary.
• Set hearings for Commissioners; prepare case files for hearings.

Locations

• Downtown - 101 W. Jefferson, Phoenix, AZ 85003
• Northeast Phoenix - 18380 N. 40th St, Phoenix, AZ 85032
• Mesa - 222 E Javelina Ave, Mesa, AZ 85210

Minimum Qualifications

High School Diploma/GED and must pass criminal background check. Must be able to sit for long periods of time.

Desired Qualifications

The ability to multitask and manage a high-volume and time-critical work environment; excellent interpersonal skills; the ability to establish effective working relationships with others; the ability to communicate effectively both orally and in writing; the ability to plan, organize and maintain workflow; the ability to work under supervision and exercise judgment; basic computer skills. Should be able to accurately maintain statistics and records; maintain confidentiality of all parties.

It is preferred for interns at the Mesa and Northeast Phoenix locations to attend orientation and the first week of training downtown.

Equal Opportunity Employer

It is the policy of the Judicial Branch not to discriminate in employment or the provision of services.  To arrange for reasonable accommodation under the Americans with Disabilities Act (ADA), please call 602-506-4473.